Shipping Policy

This policy covers how Velorian Sports ships orders placed on veloriansports.com.

1. Where we ship

We currently ship to destinations supported at checkout (including the United States, Canada, United Kingdom, Australia, Ireland and New Zealand). If your country is not listed, contact us before ordering — we may still be able to help.

2. Processing time

Orders are typically processed within 1–3 business days after payment is confirmed. During peak periods or for custom / special- order items, processing may take longer. You will see the order status in your on-site confirmation page after payment.

3. Shipping rates

Shipping costs (if any) are shown at checkout before you pay. Many orders may qualify for free shipping when that option is enabled on the site. Duties, taxes or brokerage fees for international deliveries are the buyer’s responsibility unless stated otherwise.

4. Delivery estimates

Carrier transit times after dispatch are typically:

• United States: 3–7 business days
• Canada: 5–10 business days
• International: 7–21 business days depending on destination and customs

These are estimates, not guarantees. Weather, customs and carrier delays can affect delivery.

5. Tracking

When a tracking number is available, we share it using the contact details on your order. Keep your email and phone accurate at checkout.

6. Incorrect or incomplete addresses

You are responsible for providing a complete, deliverable address. Extra carrier fees or lost packages caused by an incorrect address may not be refundable.

7. Damaged or lost shipments

If a package arrives damaged, keep the packaging and contact us within 7 days of delivery with photos. For lost shipments, contact us so we can open a carrier investigation.

8. Contact

Shipping questions: Veloriansports@gmail.com · +1 (929) 202-7203.