Refunds & Returns

We want you to be happy with your gear. This policy explains how returns and refunds work at Velorian Sports.

1. Return window

Most unused items in original packaging may be returned within 30 days of delivery for a refund or exchange, subject to the conditions below.

2. Conditions

• Items must be unused, unaltered and in resaleable condition
• Original packaging, tags and accessories must be included
• Proof of purchase (order reference) is required — find it on your order confirmation page or in your email receipt from Stripe

3. Non-returnable items

Unless defective, the following generally cannot be returned:

• Opened golf ball sleeves / used balls
• Worn golf gloves or shoes showing use
• Personalised or custom-ordered equipment
• Clearance items marked final sale

4. How to start a return

Email Veloriansports@gmail.com or call +1 (929) 202-7203 with:

• Your order reference (e.g. VS-XXXXXX)
• Items you wish to return
• Reason for the return

We will confirm eligibility and provide return instructions. Do not ship items back without authorisation.

5. Return shipping

Unless the item is defective or we made an error, the customer is responsible for return shipping costs. We recommend a tracked service; we are not responsible for returns lost in transit to us.

6. Refunds

Once we receive and inspect the return, approved refunds are issued to the original payment method within 5–10 business days. Shipping fees on the original order are non-refundable unless we shipped the wrong item or the product was defective.

7. Defective or wrong items

If you receive a defective product or the wrong item, contact us within 7 days of delivery. We will arrange a replacement or refund and cover reasonable return shipping for authorised returns.

8. Contact

Returns desk: Veloriansports@gmail.com · +1 (929) 202-7203.